In certain cases, POQUIO offers its customers to purchase products on pre-order basis. The pre-order option is available for products temporarily out of stock, as well as for new-in or limited-edition products. A pre-order acts as a reservation and guarantees that the selected products will be held for the customer until they are in stock and ready to be dispatched. Products available for pre-order are clearly marked in the web-shop with a “Pre-order” label and can be added to the shopping cart by clicking the “Pre-order” button.
You undertake to pay the price upon conclusion of the contract and you will be charged the full price of the products at the time of placing the pre-order.
POQUIO will dispatch products according to the order in which the pre-orders are received. If you cancel or forfeit your reservation in accordance with these Terms, your position will be taken by the next person on the product reservation list called “Evolution list”. “Evolution list” is a table that contains anonymized data about outstanding pre-orders. This table includes the order number, delivery country and estimated dispatch date, and is primarily publicly accessible to those that have made a pre-order and have received a pre-order update. Once the estimated dispatch date for your pre-order is updated, you will receive an email containing that link to the “Evolution List” which will provide the estimated dispatch date for your pre-order.
Once the pre-order has been dispatched, normal delivery times apply. The standard delivery times can be viewed in our web-shop.
If your order contains both pre-order products and products in stock (ready to be dispatched), by standard your order will be dispatched as one package once all items are available and ready to be shipped (Standard delivery).